Privacy Policy

1. Information We Collect

FinanceTraffic collects the following information to provide our services:

• Personal Information: Name, surname, phone number, email address
• Identification Information: Type of document, document number
• Financial Information: Details of pending debts, income, expenses
• Contact Information: Physical address, alternative phone numbers
• Communication Information: Communication history, messages, calls

2. How We Collect Information

We collect information through:

• Online Forms: When you complete our contact forms
• Direct Communication: During phone calls or messages
• Documents: When you submit financial documentation
• Cookies and Technology: To improve user experience
• Third-Party Providers: With your explicit consent

3. Use of Information

We use your information for:

• Providing personalized financial advice
• Assessing your current financial situation
• Developing personalized payment plans
• Negotiating on your behalf with creditors
• Maintaining communication on your case
• Improving our services and customer attention
• Complying with legal and regulatory obligations

4. Sharing of Information

FinanceTraffic does NOT sell, rent or commercialize your personal information. We share information only:

• With Your Consent: When you explicitly authorize
• With Creditors: To negotiate payment agreements
• With Service Providers: Who help us operate (banks, payment systems)
• For Legal Obligation: When the law requires it
• For Protection: To prevent fraud or protect rights

5. Security of Information

We implement robust security measures to protect your information:

• Encryption: Data protected with advanced SSL technology
• Restricted Access: Only authorized personnel can access your information
• Continuous Monitoring: 24/7 security systems
• Security Backups: Secure backup of all information
• Staff Training: In the best security practices

6. Data Retention

We retain your information for the time necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes or claims
• Improve our services
• Maintain required financial records

Information is securely deleted when no longer necessary.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Correct inaccurate or incomplete information
• Deletion: Request the deletion of your information
• Portability: Receive your information in electronic format
• Opposition: Oppose the processing of your information
• Restriction: Limit the use of your information

8. Cookies and Technology

We use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic and usage
• Personalize your experience
• Remember your preferences
• Provide relevant content

You can configure your browser to reject cookies, although this may affect functionality.

9. Minors

Our services are not intended for minors under 18 years of age. We do not knowingly collect personal information from minors. If you are a minor, do not use our services or provide personal information.

10. Links to Third Parties

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing personal information.

11. International Transfers

Your information is primarily processed in Italy. If information needs to be transferred to other countries, we ensure that appropriate protection measures are implemented and that applicable data protection laws are respected.

12. Changes to This Policy

We may update this privacy policy occasionally. Changes will be published on our website with a new "Last updated" date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

13. Compliance with Laws

This policy complies with applicable data protection laws in Italy, including the General Data Protection Regulation (GDPR) and the Code on Personal Data Protection.

14. Contact for Privacy

To exercise your privacy rights or ask questions about this policy, please contact us:

• Phone: +63 2 8891 8388
• Address: ADB Avenue, corner P. Poveda Road, Ortigas Center, Quezon City, 1065 Metro Manila, Philippines
• Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)

15. Dispute Resolution

If you have any concerns about the management of your personal information, please contact our privacy team first. If we are not satisfied with our response, you can file a complaint with the Guarantor for Personal Data Protection.